Privacy Policy

Keeping Your Customer Information Secure

International Privacy Policy

Before using protected areas of the Print Partners Service ("Service"), members ("Users") will be required to register an account and fill out a form. During this registration, Users will be asked for information including but not limited to payment and billing details, address, and personal contact information.

In addition, in order to complete and ship customer ("Customer") orders, similar information including payment details, product info, design files, and address will be processed by Print Partners.

Print Partners may also request your country of residence, or location of operation. This information will be used exclusively for billing purposes, to fulfill orders, comply with local laws, or to contact Users with pertinent information. By registering with Print Partners, you agree that the information you have provided is accurate and up to date.

Print Partners may use this information to contact the User or Customer in the event of a problem with an order. We will not use your Customer's contact details to directly advertise our services to them. Print Partners may also collect general statistics about behavior of Users and visitors to the Print Partners Service. Print Partners reserves the right to display or disclose this general statistic information, but does not disclose personal information, other than as described here.

Print Partners reserves the right to send Users emails about new features and products. Users may opt out of these emails at any time. We take all security measures reasonably necessary to protect your personal information.

By using the Print Partners Service, all users agree to this privacy policy as well as our terms of service in their entirety. If you do not agree you are not permitted to use our Service and must discontinue use of all Print Partners Services immediately.

Information Collected by Print Partners

We collect information from each of our Print Partners including the following:

  1. Company Name / Primary Contact
  2. Address
  3. Email Address and Primary Phone
  4. Payment Details
  5. Billing Details
  6. Reseller Certificate (California Only)

By signing up to join the Print Partners Service, the User also gives us permission to send marketing materials as well as digital guides to help them get started on the platform. At any point, you may unsubscribe from these emails, and you will find a link at the bottom of each email.

In addition, we collect Customer information that we use to both process Customer orders as well as keep a record of transactions for compliance and fraud prevention. Once again, we will not use your Customers’ contact details to directly advertise our services to them.

  1. Name, or Company Name
  2. Shipping and Billing Address
  3. Contact Information
  4. Payment Details
  5. IP Address and Device Information
  6. Extra Customer Data Provided to Aid Fulfillment or Custom Orders.

Finally, the Print Partners Service uses general cookies and industry standard marketing technology to improve our customer browsing experience as well as remarket to prospective users. We may also collect the following information on any or all pages of our website or Service.

  1. Your Device Type and Browser (example: iPad Pro on Safari)
  2. Your IP Address
  3. User and Information Collected from Cookies and Similar Web Marketing Technology.

Third Party Data Sharing

The Print Partners Service relies on certain third party vendors who may have part or all of the Customer’s information shared with them in order to fulfill an order. These services may include shipping services, communications providers, cyber security firms, billing and payment processors, fraud prevention services, web analytics, email distribution, and legal and financial advisors.

All vendors we work with receive only the minimum amount of personal information necessary to perform their function and are required to only use it for such a purpose. In addition, any interaction you may have with these third parties not directly related to the Print Partners Service is not governed by these terms of service and privacy policy.

Finally, in the event of Print Partners being purchased, acquired, or bankrupt, personal information may be part of the assets transferred to a third party. You acknowledge the possibility of such transfer, and accept that any future acquirer of Print Partners may be able to use your information in accordance with the policy outlined above.

By using the Print Partners Service, you provide us with permission to share your information with aforementioned third parties.

Data Retention Periods

Print Partners retains User data as well as your Customers’ data for every account and every transaction that takes place on our platform.

Also, upon terminating your relationship with Print Partners or ceasing to use the Print Partners Service, Print Partners may continue to store your data as well as your Customers’ transaction data for as long as is reasonably necessary to comply with legal obligations including but not limited to: disputes about orders, fraud prevention, taxation records, and to protect Print Partners’ legal interests.

User Data Rights

For Print Partners’ Users and Customers located in the European Single Market, and in accordance with their new GDPR regulations, you will have rights with regard to your personal data.

Any user governed under GDPR regulations will have the right to request their personal data from Print Partners as well as request personal data to be changed, deleted, amended or limited.

To have your data changed, please log into your Print Partners account and change the information, or contact our support team directly, either through the in-app support chat or at support@printpartners.com.

Disclosure Policy

Your information will only be distributed to employees, contractors and third party affiliates in accordance with the policies above. These vendors may not distribute your information further and Print Partners will not rent or sell your personal information.

Other than to employees and trusted affiliates, Print Partners may also disclose personal information in response to appropriate court orders or Government requests. Print Partners will weigh each case individually and respond appropriately to protect the rights of all parties involved and the general public.


While Print Partners is focused on technical and administrative measures to protect your data, no digital storage system can be guaranteed to be 100% impenetrable for an indefinite amount of time.

For this reason, we suggest you take extra precautions when sharing your information online.

We also suggest that users select a strong password that is unique to this site, and to keep their credentials safe to prevent unauthorized access. It is the responsibility of the user to protect their login details.

We also recommend that you close your browser after every login session and that you do not connect to our service via an unsecured connection such as public wifi. No one from Print Partners will ever ask you for your password.

Finally, in the event of a breach, Print Partners will notify all users in a timely manner and in compliance with applicable laws.


The Print Partners Service uses cookies to improve your browsing experience. Cookies are saved pieces of information about your activity that allow your browser to save progress and changes as well as identify itself as a return user to the site. You may alter the settings in your browser to disallow cookies, however you may not be able to access certain services or access stored data, your shopping cart, or autofill data.

Print Partners also uses cookies to aid the checkout process, which may also be used as a record of activity on the site. Print Partners also uses Google tracking pixels to analyze traffic as well as aid in marketing efforts to new and returning users.


Print Partners reserves the right to make changes to this Privacy Policy. Your continued use of Print Partners constitutes agreement with the new policies and acceptance of the changes. Please check back regularly for any changes to our Policy.

Data Protection Contact Information

If you have questions, or if you need to contact someone at Print Partners about your personal data or our Privacy Policy, please contact us using the information below:

Print Partners
Data Protection Officer
1915 S. Susan Street
Santa Ana, California, 92726
United States

Last Updated: May 3, 2018